Good to know
Returns.
How to request a return or get help with a damaged piece.
Changed your mind?
The final returns procedure will be confirmed before orders open. For standard online goods purchases covered by EU consumer rules, the usual withdrawal period is 14 days from delivery. Your statutory rights remain unaffected by this policy.
See the EU guidance on returns for the general rules and exceptions.
Start a return
Email hello@loomo.gr with your order reference and the piece you would like to return. Please contact us before sending anything, so we can confirm the return address and instructions.
- Return address
- Email hello@loomo.gr to start a return and we reply with the return address
- Return postage
- The buyer pays the return postage
Damaged, faulty or incorrect items
Contact us with your order reference and a description of the issue. Photographs of the item and packaging can help us assess what happened. Keep the packaging while we work with you on the next step.
Refunds & exchanges
The refund procedure, timing and available exchange options are to be confirmed before launch. We will explain the available options when you contact us. This does not limit rights that apply under consumer law.